Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations

Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, has announced the release of a Customer Service (CS) Market Buyer Insights Report, a survey of decision-makers in the U.S., UK and Germany. Continue reading Unbabel Customer Service Survey Highlights Shift to AI-Powered Translation Across Global Organizations

Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. Continue reading Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging

KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud

KONE, a global leader in the elevator and escalator industry, has strengthened its partnership with Orange Business Services by moving its global contact centre solution to the cloud. This is part of KONE’s ongoing commitment to delivering a high-quality end user experience worldwide. Continue reading KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud

Arise Virtual Solutions named a Leader in Everest Group’s 2021 PEAK Matrix® for Work at Home Agent Customer Experience Management

Arise Virtual Solutions, the worldwide leader in work-from-home customer support, announced the company was recognized as a Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent (WAHA) Customer Experience Management (CXM). Continue reading Arise Virtual Solutions named a Leader in Everest Group’s 2021 PEAK Matrix® for Work at Home Agent Customer Experience Management