Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact centre. Continue reading Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows
Daily Archives: February 8, 2021
Dynamic Yield Expands Multilingual Support for Global Personalization
Dynamic Yield, the Experience Optimization platform, announced the expansion of its Multilingual Support with the launch of Multilanguage Campaigns, allowing global brands to seamlessly tailor experiences according to different site languages. Continue reading Dynamic Yield Expands Multilingual Support for Global Personalization
Ferguson Selects Salesforce to Power its Digital Transformation
Salesforce, the global leader in CRM, announced that Ferguson, the largest U.S. distributor of plumbing supplies and a major distributor of HVAC equipment, has selected Salesforce to power its digital transformation. Continue reading Ferguson Selects Salesforce to Power its Digital Transformation
Cogito Appoints Mark Leonard as Executive Vice President of Customer Success
Cogito, the leader in AI Coaching Systems for the enterprise, announced the appointment of Mark Leonard to Executive Vice President of Customer Success. In his role, Leonard will lead Cogito’s customer success team, helping some of the world’s largest customer-focused organizations deploy human-aware technology to maximize employee performance and increase customer lifetime value. Continue reading Cogito Appoints Mark Leonard as Executive Vice President of Customer Success
Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions
Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user’s Teams instance on any device. Continue reading Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions