Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA

Medallia, the global leader in experience management, announced the appointment of Shankar Balakrishnan to the role of Area VP, UK & Ireland, Middle East and Africa. In taking on the role, Balakrishnan will leverage his extensive knowledge of the experience management space to help companies in these regions revitalise their employee and customer engagement strategies, drive growth and reduce churn. Continue reading Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA

Poly Rove Wireless Phones are the First and Only Phones to Bring Microban Antimicrobial Technology to the Frontlines

Poly announced the new Poly Rove DECT IP phone is the first and only phone solution to exclusively feature built-in Microban antimicrobial product protection. Microban is a global leader in antimicrobial technology, and when combined with Poly’s new wireless phone system, gives you the confidence you need to collaborate in high-touch work settings and in the most critical of conversations. Continue reading Poly Rove Wireless Phones are the First and Only Phones to Bring Microban Antimicrobial Technology to the Frontlines

Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth

Freshworks, the intelligent customer engagement software company, announced it surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times. Freshworks’ record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth: the march towards the billion-dollar revenue milestone. Continue reading Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth

Artificial Solutions launches LUIS^Teneo, a conversational bot runtime & development environment for Microsoft Azure customers

Artificial Solutions®, the leading technology provider in enterprise conversational AI, announced LUIS^Teneo, a SaaS-based development suite and bot engine using Microsoft LUIS. LUIS^Teneo allows you build, scale and maintain LUIS-based bots with less resources improving conversational bot ROI. Continue reading Artificial Solutions launches LUIS^Teneo, a conversational bot runtime & development environment for Microsoft Azure customers

Seven out of 10 patient experience professionals identify contact centre as a high priority and strategic asset

According to a new report by Talkdesk® Research, The Patient Experience Revolution in Health Care, seven out of 10 patient experience (PX) professionals recognize the contact centre as a high priority and strategic asset. Continue reading Seven out of 10 patient experience professionals identify contact centre as a high priority and strategic asset