Pindrop, the global technology leader in identity, security, and trust for voice interactions, announces the availability to purchase of its new European-based cloud offering, including the PindropⓇ Protect and PindropⓇ Passport solutions. Continue reading Pindrop launches European Cloud to defend call centres and enterprises from fraud attacks in the voice channel
Monthly Archives: March 2021
Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services
8×8, a leading integrated cloud communications platform provider, announced that Harrow Council has deployed the 8×8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. Continue reading Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services
Uniphore Raises $140 Million in Series D Funding as Demand Skyrockets for Enterprise AI and Automation Solutions
Uniphore, an early leader in Conversational Service Automation (CSA), announced it has raised $140 million in Series D funding, bringing the total funds invested in the company to $210 million. This latest round of financing was led by Sorenson Capital Partners. Continue reading Uniphore Raises $140 Million in Series D Funding as Demand Skyrockets for Enterprise AI and Automation Solutions
ContactEngine partners with Vonage to enhance customer experience and international reach
ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has announced a partnership with Vonage, a global cloud communications leader helping businesses accelerate their digital transformation, to navigate the delivery of its multi-channel conversations across the world. Continue reading ContactEngine partners with Vonage to enhance customer experience and international reach
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres
Talkdesk®, the cloud contact centre for innovative enterprises, launched Talkdesk AI TrainerTM, the first human-in the-loop (HITL) tool for contact centres. While most artificial intelligence (AI) systems require the employment of highly specialized data scientists, the powerful simplicity of Talkdesk AI Trainer allows agents with domain knowledge to improve the AI models autonomously. Continue reading Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres
Solvemate Contextual Conversation Engine™ Enables More Meaningful Conversations to Eliminate Traditional Chatbot Frustrations
Customer service experience automation leader Solvemate announces the addition of natural language processing (NLP) capabilities to its customer service automation platform solution to create the Solvemate Contextual Conversation Engine™. Continue reading Solvemate Contextual Conversation Engine™ Enables More Meaningful Conversations to Eliminate Traditional Chatbot Frustrations