Pindrop launches European Cloud to defend call centres and enterprises from fraud attacks in the voice channel

Pindrop, the global technology leader in identity, security, and trust for voice interactions, announces the availability to purchase of its new European-based cloud offering, including the PindropⓇ Protect and PindropⓇ Passport solutions. Continue reading Pindrop launches European Cloud to defend call centres and enterprises from fraud attacks in the voice channel

Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services

8×8, a leading integrated cloud communications platform provider, announced that Harrow Council has deployed the 8×8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. Continue reading Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services

Uniphore Raises $140 Million in Series D Funding as Demand Skyrockets for Enterprise AI and Automation Solutions

Uniphore, an early leader in Conversational Service Automation (CSA), announced it has raised $140 million in Series D funding, bringing the total funds invested in the company to $210 million. This latest round of financing was led by Sorenson Capital Partners. Continue reading Uniphore Raises $140 Million in Series D Funding as Demand Skyrockets for Enterprise AI and Automation Solutions

ContactEngine partners with Vonage to enhance customer experience and international reach

ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has announced a partnership with Vonage, a global cloud communications leader helping businesses accelerate their digital transformation, to navigate the delivery of its multi-channel conversations across the world. Continue reading ContactEngine partners with Vonage to enhance customer experience and international reach

Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres

Talkdesk®, the cloud contact centre for innovative enterprises, launched Talkdesk AI TrainerTM, the first human-in the-loop (HITL) tool for contact centres. While most artificial intelligence (AI) systems require the employment of highly specialized data scientists, the powerful simplicity of Talkdesk AI Trainer allows agents with domain knowledge to improve the AI models autonomously. Continue reading Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres

Solvemate Contextual Conversation Engine™ Enables More Meaningful Conversations to Eliminate Traditional Chatbot Frustrations

Customer service experience automation leader Solvemate announces the addition of natural language processing (NLP) capabilities to its customer service automation platform solution to create the Solvemate Contextual Conversation Engine™. Continue reading Solvemate Contextual Conversation Engine™ Enables More Meaningful Conversations to Eliminate Traditional Chatbot Frustrations

Alcatel-Lucent Enterprise and RingCentral Launch New Cloud Communication Solution in Ireland

Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, are joining forces to launch Rainbow Office, powered by RingCentral, a Unified Communication as a Service (UCaaS) solution, in Ireland. Continue reading Alcatel-Lucent Enterprise and RingCentral Launch New Cloud Communication Solution in Ireland

Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands

Infosys, a global leader in next-generation digital services and consulting, and LivePerson, a global leader in Conversational AI, announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. Continue reading Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands

Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations

Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it will open its first Greek contact centre in Athens and will hire 1,000 positions to meet the needs of rapid client growth across the world. Continue reading Sitel Group® to Open Multilingual Services Hub in Athens, Greece with In-Person and At-Home Operations

Airship Expands its Platform to Revolutionize Live Chat for Consumers and Brands

Customer engagement company Airship today announced the availability of Airship Live Chat — the industry’s first two-way chat solution that leverages the power of a leading mobile marketing automation platform to proactively create live customer conversations within mobile apps or SMS, increasing conversions, engagement and satisfaction. Continue reading Airship Expands its Platform to Revolutionize Live Chat for Consumers and Brands