NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality

NICE announced Agile Workforce Engagement Management (WEM), a new offering that allows organizations to empower excellence anywhere among the workforce. Enabling employees to work from anywhere under one roof and driving up engagement, Agile WEM also empowers organizations to rapidly adapt and respond to business upheaval. Continue reading NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality

Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts

8×8, a leading integrated cloud communications platform, announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8×8 integrated cloud contact centre and communications product to further enhance communications and customer experience. Continue reading Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts

Babble’s buy and build strategy continues with the acquisition of Activ Technology Ltd

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of Activ. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months. Continue reading Babble’s buy and build strategy continues with the acquisition of Activ Technology Ltd

Groupe Qérys Selects SugarCRM to Enhance the Customer Experience Across Its Home and Hardware Brands

SugarCRM, announced that Groupe Qérys, owner of seven DIY, hardware, and homeware retail brands, has selected Sugar to help enhance the customer experience for new and existing customers across its portfolio of companies. Continue reading Groupe Qérys Selects SugarCRM to Enhance the Customer Experience Across Its Home and Hardware Brands

NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management

Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps, placing financial and energy trading firms at further risk for fines and reputational damage. To address these challenges, NICE, a leading provider of communication compliance solutions, has introduced NTR-X, a fully-integrated, cloud-ready omnichannel compliance recording and assurance solution. Continue reading NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management

Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions

Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by TMCnet. The award recognises the Noble Cloud Contact Centre solution for its ability to support the massive increase in Remote Working brought on by the Coronavirus Pandemic. Continue reading Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions