New Research from SugarCRM Reveals a Customer Relationship Crisis

Fuelled by lack of visibility into customer data, many companies are facing a customer relationship crisis. Forty-eight percent of sales professionals believe that their CRM systems are unfit for purpose, while customer churn is costing mid-market companies an average of $5.5M per year each, according to a new CRM and Sales Impact Report from SugarCRM. Continue reading New Research from SugarCRM Reveals a Customer Relationship Crisis

Tactful AI and Mitel Partner to Deliver AI Powered Unified Communication and Customer Experience Solutions in the MEA Region

Tactful Ltd a leading UK technology provider specialized in AI and customer experience solutions announced that it has joined Mitel Solutions Alliance program and now offers complete unified customer experience solutions in partnership with Mitel to help businesses optimize customer experience operations, boost customer loyalty, and improve sales performance. Continue reading Tactful AI and Mitel Partner to Deliver AI Powered Unified Communication and Customer Experience Solutions in the MEA Region

Sinch establishes leadership in US voice communications by acquiring Inteliquent

Sinch AB, a global leader in cloud communications for mobile customer engagement, entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of $1.140B USD. Continue reading Sinch establishes leadership in US voice communications by acquiring Inteliquent

JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation

JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation