Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted to announce a new customer in Scotland – SPT (Strathclyde Partnership for Transport). Continue reading SPT Improves Community Transport with Noble’s Inbound Contact Centre
Daily Archives: February 18, 2021
New Research from SugarCRM Reveals a Customer Relationship Crisis
Fuelled by lack of visibility into customer data, many companies are facing a customer relationship crisis. Forty-eight percent of sales professionals believe that their CRM systems are unfit for purpose, while customer churn is costing mid-market companies an average of $5.5M per year each, according to a new CRM and Sales Impact Report from SugarCRM. Continue reading New Research from SugarCRM Reveals a Customer Relationship Crisis
Tactful AI and Mitel Partner to Deliver AI Powered Unified Communication and Customer Experience Solutions in the MEA Region
Tactful Ltd a leading UK technology provider specialized in AI and customer experience solutions announced that it has joined Mitel Solutions Alliance program and now offers complete unified customer experience solutions in partnership with Mitel to help businesses optimize customer experience operations, boost customer loyalty, and improve sales performance. Continue reading Tactful AI and Mitel Partner to Deliver AI Powered Unified Communication and Customer Experience Solutions in the MEA Region
Sourcepass Launches to Revolutionize the IT Services Industry
Sourcepass announces its launch and vision to become the largest IT services provider in the world dedicated to the SMB market (small and mid-sized businesses from 20-1000 employees). Continue reading Sourcepass Launches to Revolutionize the IT Services Industry
AMC Technology announces launch of DaVinci App Gallery
AMC Technology is excited to announce the launch of DaVinci App Gallery– a contact centre integration marketplace where visitors can browse a library of leading CRM and communication integration applications, as well as DaVinci applications to extend agent functionality. Continue reading AMC Technology announces launch of DaVinci App Gallery
Sinch establishes leadership in US voice communications by acquiring Inteliquent
Sinch AB, a global leader in cloud communications for mobile customer engagement, entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of $1.140B USD. Continue reading Sinch establishes leadership in US voice communications by acquiring Inteliquent