Enghouse Interactive lays down customer service challenge with free 30-day software trial

Enghouse Interactive, a leading developer of contact centre software and services, is offering customers and prospects alike the opportunity to enhance customer experience and boost productivity with a free 30-day free trial of its multichannel contact centre solutions. Continue reading Enghouse Interactive lays down customer service challenge with free 30-day software trial

Netcall announces launch of Liberty RPA

Amid a turbulent and pressurised COVID landscape, where resources are increasingly tight and customer demands continue to grow in volume and complexity, there has never been a greater need for rapid and effective process automation. In recognition of this, Netcall are pleased to announce the launch of Liberty RPA, a robotic process automation solution. Continue reading Netcall announces launch of Liberty RPA

Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform

Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. Continue reading Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform

Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions

Concentrix, a leading global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a rapidly deployable and cost-effective solution that combines industry-leading software-as-a-service technology with preconfigured customer engagement best practices, enabling businesses to measure their customers’ experience and take action to delight them. Continue reading Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions

3CLogic Announces Cloud Contact Center Integration for Zoom

3CLogic, the premier voice-enabling solution and cloud contact centre platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call centre agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience. Continue reading 3CLogic Announces Cloud Contact Center Integration for Zoom