Enghouse Interactive, a leading developer of contact centre software and services, is offering customers and prospects alike the opportunity to enhance customer experience and boost productivity with a free 30-day free trial of its multichannel contact centre solutions. Continue reading Enghouse Interactive lays down customer service challenge with free 30-day software trial
Daily Archives: February 9, 2021
Netcall announces launch of Liberty RPA
Amid a turbulent and pressurised COVID landscape, where resources are increasingly tight and customer demands continue to grow in volume and complexity, there has never been a greater need for rapid and effective process automation. In recognition of this, Netcall are pleased to announce the launch of Liberty RPA, a robotic process automation solution. Continue reading Netcall announces launch of Liberty RPA
Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform
Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. Continue reading Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform
5 reasons to boost self-service using AI in today’s property market
Predictions for the property market in the coming year vary widely. The end of the stamp duty holiday and ambitious government targets for building new homes are set to make for an interesting year. Property companies will continue to focus on customer service as a differentiator. Continue reading 5 reasons to boost self-service using AI in today’s property market
Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions
Concentrix, a leading global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a rapidly deployable and cost-effective solution that combines industry-leading software-as-a-service technology with preconfigured customer engagement best practices, enabling businesses to measure their customers’ experience and take action to delight them. Continue reading Concentrix Creates Voice of the Customer Essentials Platform to Transform Customer Interactions
8×8 Integrated Cloud Contact Centre and Communications Driving Global Channel Momentum
8×8, a leading integrated cloud communications platform provider, announced that it is experiencing strong channel momentum and growth driven by the 8×8 integrated cloud contact centre and communications product. Continue reading 8×8 Integrated Cloud Contact Centre and Communications Driving Global Channel Momentum