Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. Continue reading Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience →

Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Continue reading Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown →

Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact centre agents to deliver a consistent experience regardless of channel or location. Continue reading Cirrus to Provide Seamless Cloud Contact Centre Solution Within Microsoft Teams →

NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. Continue reading NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform →

Verint® announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Continue reading Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations →