Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. Continue reading Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience →

Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Continue reading Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown →

Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact centre agents to deliver a consistent experience regardless of channel or location. Continue reading Cirrus to Provide Seamless Cloud Contact Centre Solution Within Microsoft Teams →

NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. Continue reading NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform →

Verint® announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Continue reading Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations →

InterSystems announced that users of its InterSystems TrakCare® unified healthcare information system now have access to an appointment booking system to schedule COVID vaccinations that has already saved one regional health board more than 500 hours of call centre time over 16 days when booking NHS staff vaccination appointments. Continue reading InterSystems Launches Automated Appointment Booking Solution for COVID Vaccinations →

[24]7.ai, a global leader in using conversational AI to transform customer experience, announced that its flagship product [24]7.ai Engagement Cloud was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2021 Edition →

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. Continue reading UJET Announces Partnership with Google Cloud Contact Center AI and Integration of Google Cloud Dialogflow CX →

McLaren Racing announced a new multi-year partnership with Cisco Webex as the Official Collaboration Partner of the McLaren Formula 1 team. Continue reading Cisco Webex named Official Collaboration Partner of McLaren Formula 1 team →