Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. Continue reading Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience
Daily Archives: February 23, 2021
Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown
Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Continue reading Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown
Benenden Health selects Sabio to support critical customer engagement technologies
Benenden Health, a not-for-profit healthcare provider has signed a services contract with Sabio Group to deliver support for its core customer engagement technology and Workforce Optimisation (WFO) platforms. Continue reading Benenden Health selects Sabio to support critical customer engagement technologies
Cirrus to Provide Seamless Cloud Contact Centre Solution Within Microsoft Teams
Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact centre agents to deliver a consistent experience regardless of channel or location. Continue reading Cirrus to Provide Seamless Cloud Contact Centre Solution Within Microsoft Teams
NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform
NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. Continue reading NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform
Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations
Verint® announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Continue reading Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations