InterSystems announced that users of its InterSystems TrakCare® unified healthcare information system now have access to an appointment booking system to schedule COVID vaccinations that has already saved one regional health board more than 500 hours of call centre time over 16 days when booking NHS staff vaccination appointments. Continue reading InterSystems Launches Automated Appointment Booking Solution for COVID Vaccinations →

[24]7.ai, a global leader in using conversational AI to transform customer experience, announced that its flagship product [24]7.ai Engagement Cloud was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2021 Edition →

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. Continue reading UJET Announces Partnership with Google Cloud Contact Center AI and Integration of Google Cloud Dialogflow CX →

McLaren Racing announced a new multi-year partnership with Cisco Webex as the Official Collaboration Partner of the McLaren Formula 1 team. Continue reading Cisco Webex named Official Collaboration Partner of McLaren Formula 1 team →