Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, are joining forces to launch Rainbow Office, powered by RingCentral, a Unified Communication as a Service (UCaaS) solution, in Ireland. Continue reading Alcatel-Lucent Enterprise and RingCentral Launch New Cloud Communication Solution in Ireland
Monthly Archives: March 2021
Zoom becomes Official Partner of Formula 1®
Formula 1® and Zoom Video Communications, announced that they have entered a new extensive, multi-year partnership consisting of multiple touchpoints across the upcoming 2021 FIA Formula One World Championship™ racing season and beyond. Continue reading Zoom becomes Official Partner of Formula 1®
Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands
Infosys, a global leader in next-generation digital services and consulting, and LivePerson, a global leader in Conversational AI, announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. Continue reading Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands
Hotel Chocolat Uses Contentsquare Insights To Fuel Customer-Driven Digital Innovation
Contentsquare, the only complete experience analytics platform, is partnering with luxury British chocolate retailer Hotel Chocolat to support the brand’s distinctive innovation and growth online. Continue reading Hotel Chocolat Uses Contentsquare Insights To Fuel Customer-Driven Digital Innovation
Neustar Launches SmartDial with ‘Best Time to Dial’ Decisioning for Outbound Dialers
Neustar, a global information services and technology company and leader in identity resolution, has launched SmartDial, a decisioning solution that allows outbound diallers to know when to best reach contacts. Continue reading Neustar Launches SmartDial with ‘Best Time to Dial’ Decisioning for Outbound Dialers
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.
Calabrio, the customer experience intelligence company, uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Continue reading Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.