Kitewheel, the leading solution provider for customer journey orchestration and analytics, announced its new Journey as a Service (JaaS) offering, an expansion of its services designed for mid-market businesses looking to deploy customer journey management tools for the first time to increase revenue and drive business success. Continue reading Kitewheel Introduces New “Journey as a Service” Offering →

Talkdesk®, the cloud contact centre for innovative enterprises, announced the appointment of three senior executives to further accelerate international growth across customer, revenue and market segments. Continue reading Talkdesk Announces CRO, CCO and International COO Appointments as Company Moves Into Next Phase of Growth, Global Expansion →

LogMeIn, makers of remote and flexible work tools enabling the work-from-anywhere era, has released major updates to its Unified Communications & Collaboration (UCC) product, GoToConnect, including a refreshed mobile experience, updates to its Cloud Contact Center as a Service (CCaaS) solutions, new native integrations with Microsoft Teams, bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, GoToAssist and more. Continue reading LogMeIn Refreshes GoToConnect To Support Permanent Shift to Flexible Work →

NICE inContact, a NICE business, announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams. Continue reading NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost →

One of the UK’s leading conversational AI companies, EBI.AI, has launched a new service to help local councils struggling to cope with a high volume of repetitive calls about community services like missed bin collections and parking charges. Continue reading EBI.AI launches Community AI with cost-effective AI assistants for local councils →

Global cloud communications company, Infobip announces its full Communications Platform as-a-Service offering is now available on Microsoft Azure, thereby extending the enterprise customer base globally for Infobip – particularly in the finance, eCommerce and retail sectors, and allow it to expand its core market footprint. Continue reading Infobip full offering of Customer Engagement and Service solutions now available on Microsoft Azure →