Verint®, the Customer Engagement Company™, announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. Continue reading Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement →

Talkdesk®, the global customer experience leader for customer-obsessed companies, launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. Continue reading Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres →