Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Centre

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced the release of new Visual Engagement, AI and omnichannel features for its award-winning Vonage Contact Center (VCC) solution. Continue reading Vonage Launches Visual Engagement to Enhance Agent and Customer Experience with Native Video in the Contact Centre

New survey paints positive picture of Employee Engagement during lockdown

Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home. However, according to a major new industry survey “The 2021 Contact Centre People Engagement Survey”, 81% of Agents/Advisers – and 56% of Directors/Managers – say that People Engagement in their Contact Centres is not a problem. Continue reading New survey paints positive picture of Employee Engagement during lockdown

The Biggest Challenge for Companies: Lack of Customer Knowledge

Mapp, the international provider of insight-led customer engagement, released the results of a study on current customer experience strategies. The findings reveal that, while 89% of respondents think a CX strategy is important or very important to business success, less than half (47%) review and evaluate their CX strategy annually or even less frequently. Continue reading The Biggest Challenge for Companies: Lack of Customer Knowledge

Oracle Helps Organizations Enhance the Employee Experience with Oracle Journeys

Oracle announced a new platform to deliver a more intuitive, personalized, and streamlined employee experience within Oracle Fusion Cloud Human Capital Management (HCM). Oracle Journeys helps organizations create a one-stop shop for employees as they navigate all aspects of work and complete complex tasks. Continue reading Oracle Helps Organizations Enhance the Employee Experience with Oracle Journeys

Dizzion Announces New Managed Desktop Offering on IBM Cloud to Help Enterprises Manage Their Remote Workforce

Dizzion, an industry leader in Managed Desktop as a Service (DaaS), announced a new managed desktop offering on IBM Cloud designed to assist enterprises in managing their workforce by making it easier for employees to work remotely in a secured and collaborative environment. Continue reading Dizzion Announces New Managed Desktop Offering on IBM Cloud to Help Enterprises Manage Their Remote Workforce

Ventrica appoints Katherine Brown as Marketing & Communications Director

Ventrica the fast-growth multilingual customer management outsourcer for blue-chip brands is pleased to announce the appointment of Katherine Brown who joins the company to support its growth trajectory and capability expansion, with both nearshore and offshore additions planned in 2021 Continue reading Ventrica appoints Katherine Brown as Marketing & Communications Director