Salesforce, the global leader in CRM, introduced the next generation of Service Cloud — technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform. Continue reading Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere
Daily Archives: April 21, 2021
TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
TTEC, a leading global digital Customer and Employee Experience as a Service (CXaaS) partner for many of the ‘world’s most iconic and disruptive brands’, and NXT Generation Training announced its partnership to deliver TTEC’s patent-pending Humanify® DEI+ BOT. This innovative AI-enabled solution is focused on diversity education and trains learners on empathy, communication bias, and inclusion. Continue reading TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector
Maintel, the UK leader in cloud and managed communication services, announced an expanded partnership with RingCentral UK Ltd, a leading provider of global enterprise cloud communications, collaboration, video meetings and contact centre solutions, and a wholly-owned subsidiary of RingCentral, to bring advanced communications solutions to the UK public sector. Continue reading Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector
British Horse Society charity selects PCI Pal® to manage secure payments
The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials. Continue reading British Horse Society charity selects PCI Pal® to manage secure payments
Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service
Loris, a real-time coaching software technology that adds empathy into customer service conversations, announced the official launch of its intelligence-based chat solution. The first-of-its-kind AI-powered chat solution for customer service representatives is designed to focus on improving the outcome for both customers and agents. Continue reading Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service
Infovista acquires Empirix
Infovista, the global leader in network lifecycle automation, announced that it has completed the acquisition of Empirix, a Thoma Bravo portfolio company. Continue reading Infovista acquires Empirix