Westcon, the leading international technology distributor, has announced the launch of a distribution agreement with 8×8, a recognised leader in integrated cloud communications and contact centre solutions. The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing Westcon’s partners with a best-in-class UCaaS and CCaaS public cloud solution via a wholesale model. Continue reading Westcon to offer best-in-class Cloud Communications and Contact Centre solutions via new partnership with 8×8
Daily Archives: April 7, 2021
Infobip Enables Brands to Connect with Customers on Their Favourite Search Engine with Google’s Business Messages
Infobip has integrated Google’s Business Messages, a mobile conversational channel that enables customers to engage with brands directly through Google Search and Maps, into its Communications-Platform-as-a Service (CPaaS). This channel instantly reaches customers to enable discovery and satisfy intent as quickly as possible. Continue reading Infobip Enables Brands to Connect with Customers on Their Favourite Search Engine with Google’s Business Messages
Avaya OneCloud CCaaS Brings Digital Contact Centre Capabilities into New Markets
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM CCaaS contact centre solution into forty countries1, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Continue reading Avaya OneCloud CCaaS Brings Digital Contact Centre Capabilities into New Markets
TelcoSwitch acquires PBX Hosting Ltd
TelcoSwitch, a leading provider of hosted voice, Unified Communications and compliance solutions, has announced the acquisition of Coventry-based PBX Hosting Ltd. The £4.5 million deal sees TelcoSwitch add a healthy base of 32,000 active users and channel partners to its business, complementing the continuing strong organic growth that makes up the majority of the TelcoSwitch customer base. Continue reading TelcoSwitch acquires PBX Hosting Ltd
Ada Revolutionizes Customer Experience; Helps Leading Brands Provide Valuable Automated Experiences At Scale
Ada, the leader in Automated Customer Experience (ACX), announced its biggest launch to date and introduces Ada Engage. The company is revolutionizing how businesses deliver valuable interactions across every stage of the customer journey. Until now, departmental silos have hindered organizations’ ability to put the customer first. Continue reading Ada Revolutionizes Customer Experience; Helps Leading Brands Provide Valuable Automated Experiences At Scale
Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres
Verint®, the Customer Engagement Company™, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centres. Continue reading Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres