Avaya, a global leader in solutions to enhance and simplify communications and collaboration, introduced new capabilities for Avaya OneCloud™ CCaaS that deliver better outcomes for customers by connecting voice, digital and AI applications using a single visual design environment. Continue reading New AI Workflow Capability for Avaya OneCloud CCaaS Infused with New Voice and Digital Engagement Features to Enhance Customer Experience
Daily Archives: April 29, 2021
Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams
Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, announced the new Customer Care Command Center to help organizations improve customer service agent effectiveness by helping every agent tap into the hearts and minds of the customers they’re serving and take action to improve the experiences they deliver. Continue reading Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams
GetFeedback from SurveyMonkey Adds New Listening, Analysis, and Automation Features to Simplify Customer Experience
SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced new product features within its multichannel customer experience (CX) platform, GetFeedback. Continue reading GetFeedback from SurveyMonkey Adds New Listening, Analysis, and Automation Features to Simplify Customer Experience
Sprinklr Helps PUMA Expand its Customer Experience Management Roadmap
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that global sports company PUMA is expanding its digital CXM roadmap on Sprinklr – creating a unified ecommerce experience that is driving increased sales and customer satisfaction. Continue reading Sprinklr Helps PUMA Expand its Customer Experience Management Roadmap
Digerati Technologies Launches Omnichannel Solution for Businesses of All Sizes
Digerati Technologies, a provider of cloud services specializing in UCaaS solutions for the small to medium-sized business market, announced that it has launched a contact centre solution that allows its business users to engage and communicate with their customers via Web Chat and through social media networks including Facebook, Twitter, and WhatsApp, all from a single cloud-based interface. Continue reading Digerati Technologies Launches Omnichannel Solution for Businesses of All Sizes
Copasa Selects DXC Technology to Lead Enterprise-wide Strategic Business Process System Transformation
DXC Technology, the world’s leading independent, end-to-end IT services company, has been chosen by Copasa (Companhia de Saneamento de Minas Gerais) to modernize and automate its strategic business processes for back office and commercial areas in an significant transformation initiative that aims to improve the water and sanitation infrastructure in Brazil. Continue reading Copasa Selects DXC Technology to Lead Enterprise-wide Strategic Business Process System Transformation