Jacada, the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading provider of speech and customer interaction analytics. Continue reading Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist
Daily Archives: April 19, 2021
Zoom Announces $100 Million Zoom Apps Fund
Zoom Video Communications, announced the Zoom Apps Fund, a new $100 million venture fund created to stimulate growth of Zoom’s ecosystem of Zoom Apps, integrations, developer platform, and hardware. Continue reading Zoom Announces $100 Million Zoom Apps Fund
Real-Time Decisioning Tools Critical to Meeting Increased Customer Expectations, Research Finds
Real-time decisioning technology can play a critical role keeping customers happy, reducing churn, and improving the customer experience in the face of ever-increasing expectations, according to new research by Pegasystems, the software company that crushes business complexity. Continue reading Real-Time Decisioning Tools Critical to Meeting Increased Customer Expectations, Research Finds
April King Legal to Offer Clients Legal Advice with Amelia
Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI), announced that April King Legal, a Nottingham-based private client law firm specialising in personal and corporate succession law, has introduced its industry-leading Digital Colleague, Amelia. Continue reading April King Legal to Offer Clients Legal Advice with Amelia
NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report
NICE announced that it has been recognized as the market share leader in Workforce Management (WFM) for the 12th consecutive year based on seats by DMG Consulting LLC, a leading independent industry analyst firm. NICE has market share leadership with 32.1 percent for the period ending December 31, 2020, up 2.2 percentage points over the previous year; and also received the highest average product satisfaction score of 4.92 from customers. Continue reading NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report
Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation
Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced two additions to its executive team. Continue reading Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation