Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services. Continue reading Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services
Daily Archives: April 1, 2021
BT completes first phase of Newcastle office refurbishment
BT released new images of its Gosforth Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project has already completed its first phase and will open later this year. Continue reading BT completes first phase of Newcastle office refurbishment
Eckoh wins $11.6m of new contracts in US secure payments
Eckoh plc, the global provider of secure payment products and customer contact solutions, announces an update on progress for new contracts in its US Secure Payments operation. Continue reading Eckoh wins $11.6m of new contracts in US secure payments
iAdvize Announces the Release of Conversational Maturity Index Tool
iAdvize, the conversational platform that connects more than 2,000 brands with customers around the world, has created an assessment for brands to evaluate their strategy in digital customer relations. Continue reading iAdvize Announces the Release of Conversational Maturity Index Tool
Qualtrics Announces New Customer Experience Solutions
Qualtrics, the world’s No. 1 Experience Management (XM) Platform and creator of the XM category, introduced new solutions designed to make it even easier for companies to acquire new customers and build loyalty with existing customers, efficiently and at scale. The new solutions are easy to set up, enabling companies to accelerate their time to value. Continue reading Qualtrics Announces New Customer Experience Solutions
AEVI and Mastercard Partner to Simplify Omnichannel Shopping Experience
AEVI and Mastercard Payment Gateway Services (MPGS) announced an expanded partnership to use their combined technologies and reach to simplify the omnichannel shopping experience. Continue reading AEVI and Mastercard Partner to Simplify Omnichannel Shopping Experience
Users Vote Playvox Top in Contact Center Quality Assurance
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that it is a leader on the Spring G2 Report for Contact Center Quality Assurance and is ranked #7 in the G2 Spring 2021 Top 100 Best Software Products / Highest Satisfaction Products. Continue reading Users Vote Playvox Top in Contact Center Quality Assurance