Calabrio, the customer experience intelligence company, announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence. Continue reading Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution
Daily Archives: April 20, 2021
NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch
NICE announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. Continue reading NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch
RingCentral Rapidly Expands Capabilities of RingCentral Video
RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, announced a range of new video and team messaging capabilities to enhance online meetings and enable people to effectively communicate and collaborate from anywhere. Continue reading RingCentral Rapidly Expands Capabilities of RingCentral Video
New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centres
A new Forrester Consulting study, commissioned by CallMiner, the leading provider of speech and customer interaction analytics, explores how contact centre leaders are increasingly prioritizing the experiences of customer service representatives (CSR) to improve customer experience (CX). Continue reading New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centres
Thoma Bravo Completes Acquisition of Calabrio
Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Continue reading Thoma Bravo Completes Acquisition of Calabrio
Sitecore Completes Acquisition of Boxever
Sitecore®, the global leader in digital experience management software, announced that it has completed its acquisition of Boxever Ltd., a SaaS-based Customer Data Platform providing decisioning and experimentation. Continue reading Sitecore Completes Acquisition of Boxever