Welltel, Ireland’s fastest-growing end-to-end communications provider, announces that it has acquired the Irish and UK operations of contact centre and unified communications specialist, Capstone Intelligent Solutions. This acquisition will enhance Welltel’s offering and enable it to deliver its integrated communications, telephony, cloud solutions, and managed IT services on a larger scale. Continue reading Capstone Acquired by Welltel
Daily Archives: April 22, 2021
Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic
With most people locked down and relying on digital communications during the pandemic, around two thirds (64 per cent) of UK IT leaders questioned in a new survey reveal that their organization has made technology changes to improve digital interaction with customers. Continue reading Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic
Majority of UK businesses now using an office collaboration tool
Nearly all (98%) of UK businesses today are using at least one team collaboration tool. Of tools in use, Microsoft Teams is by far the most popular, with over 90% of UK businesses currently using it. Continue reading Majority of UK businesses now using an office collaboration tool
Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
Intradiem, the leading provider of intelligent automation solutions for customer service teams, announces the availability of Process Automation, its attended-RPA solution for contact centres. Continue reading Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe
Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, announced the launch of Unify Video by RingCentral in Europe. Continue reading Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe
HubSpot Expands Its CRM Platform With the Launch of Operations Hub
HubSpot, the customer relationship management (CRM) platform for scaling companies, is expanding its suite of tools with the launch of Operations Hub. The new product is designed to transform the role of operations professionals across the business world and empower them to take centre stage in helping their companies scale. Continue reading HubSpot Expands Its CRM Platform With the Launch of Operations Hub