Clarabridge, a global leader in Customer Experience Management (CEM) for the world’s top brands, announced its integrated quality management solution that is changing the game for contact centres. Continue reading Clarabridge Launches Groundbreaking AI-Augmented Quality Management Solution
Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium size enterprises (SMEs) to recover stronger as UK lockdown measures lift. Continue reading Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless
BT has announced that it will be making a major multi-million pound investment in refurbishing its Belfast flagship office, Riverside Tower, as the city was revealed as a key location in the company’s future plans. Continue reading BT announces multi-million pound refurbishment of Belfast office
Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience… Continue reading Harnessing CCaaS and CRM solutions: What’s the missing link?
Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey
Neos Networks, one of the UK’s leading connectivity providers, announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform.’ Continue reading Neos Networks reinvigorates enterprise communications with launch of Unified Communications services
Verint®, the Customer Engagement Company™, announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. Continue reading Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement
Talkdesk®, the global customer experience leader for customer-obsessed companies, launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. Continue reading Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres