Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless

Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium size enterprises (SMEs) to recover stronger as UK lockdown measures lift. Continue reading Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless

DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey

Neos Networks reinvigorates enterprise communications with launch of Unified Communications services

Neos Networks, one of the UK’s leading connectivity providers, announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform.’ Continue reading Neos Networks reinvigorates enterprise communications with launch of Unified Communications services

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Verint®, the Customer Engagement Company™, announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. Continue reading Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres

Talkdesk®, the global customer experience leader for customer-obsessed companies, launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. Continue reading Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres