Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd? In this article, Magnus Geverts at Calabrio shows how to WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021… Continue reading It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz
Daily Archives: April 26, 2021
M247 announce new Microsoft Teams cloud-based contact centre solution
M247, global provider of connectivity, cloud technology and unified communications solutions is excited to announce the launch of Contact Centre for Microsoft Teams. The solution is brought to the market in partnership with technology vendor and long-standing Microsoft Gold partner, Geomant. Continue reading M247 announce new Microsoft Teams cloud-based contact centre solution
Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
CallMiner, the leading provider of speech and customer interaction analytics, announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa. Continue reading Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
Talkdesk Teams Up with Zoom to Unify Contact Centre Collaboration
Talkdesk®, Inc., the leading cloud contact centre for innovative enterprises, announced a deeper integration with Zoom Video Communications, Inc. to deliver enhanced customer experiences for contact centres. Continue reading Talkdesk Teams Up with Zoom to Unify Contact Centre Collaboration
Papa John’s and Google Cloud Strengthen Innovative Partnership to Accelerate Digital Transformation
Google Cloud and Papa John’s International, one of the world’s largest pizza chains, announced a new, multi-year commitment to accelerate Papa John’s digital leadership and data cloud strategy. Continue reading Papa John’s and Google Cloud Strengthen Innovative Partnership to Accelerate Digital Transformation