The global pandemic has changed the way we live, work and do business. Ross Daniels at Calabrio believes now is the time for organisations to plan their pandemic escape route. Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors… Continue reading Preparing for life after COVID-19 – Starting with your employees
Daily Archives: April 15, 2021
Conviva Works With ServiceNow to Provide Next Generation Customer Service for Streaming Customers
Conviva, the intelligence cloud for streaming media, announced that its streaming insights data will be integrated with ServiceNow telecom and media industry solutions. This new integration will enable streaming providers to offer more reliable streaming services and personalized customer care experiences to drive user acquisition, reduce operational costs and increase customer lifetime value. Continue reading Conviva Works With ServiceNow to Provide Next Generation Customer Service for Streaming Customers
Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls
Cyara, provider of the award-winning Automated CX Assurance Platform, announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with an easy-to-use, web-based user interface (UI) to manually dial and test interactive voice response (IVR) calls. Continue reading Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls
ibex Adds Zendesk Integration to Its Wave X Technology Platform
ibex, a leading global provider of CX technology & outsourcing solutions, announced an integration with Zendesk, the leading customer service software company. A critical element of the continued success of the Wave X technology platform is its integration with best-in-class CX solutions, and this collaboration with Zendesk further cements ibex as the leader in BPO 2.0. Continue reading ibex Adds Zendesk Integration to Its Wave X Technology Platform
Sonae MC to Modernize Customer Service Operations With Talkdesk
Talkdesk®, Inc., the cloud contact centre for innovative enterprises, announced Sonae MC has started streamlining its customer service operations with Talkdesk CX Cloud™. Sonae MC is the market leader in food retail in Portugal and a subsidiary of Sonae, a multinational corporation managing a wide portfolio of companies. Continue reading Sonae MC to Modernize Customer Service Operations With Talkdesk
SingPost Selects Qualtrics to Understand and Respond to Rapidly Changing Customer Behaviours
Qualtrics, the world’s No. 1 Experience Management (XM) Platform and creator of the XM category, announced that Singapore Post Limited (SingPost), Singapore’s national postal service provider and pioneer of international eCommerce logistics, has chosen Qualtrics CustomerXM™ to identify and implement the actions the organisation can take to improve customer experience in a post-COVID-19 world. Continue reading SingPost Selects Qualtrics to Understand and Respond to Rapidly Changing Customer Behaviours