New Research Identifies Three-Point Plan to Successful Intelligent Automation Implementations

Businesses need greater executive buy-in, implementation across the organization and more robust governance if their intelligent automation deployments are to succeed, according to new research by Pegasystems. The global study, conducted by research firm iResearch, surveyed 1,000 respondents in C-level, vice-president, and director positions from 12 nations and multiple industry sectors on the maturity of intelligent automation projects today. Continue reading New Research Identifies Three-Point Plan to Successful Intelligent Automation Implementations

Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI

Webhelp, a leading global provider of customer experience (CX) and business solutions, announces a host of positive results from the implementation of machine learning (ML) and natural language processing (NLP) technologies, which improve customer operations in written text channels such as email, chat and social media through augmenting human delivery with these enhanced automation capabilities. Continue reading Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI

NICE inContact CXone Accelerates International Growth

NICE inContact announced accelerated international adoption of its digital-first CXone cloud contact centre platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe; and broadening its global security and compliance certifications. Continue reading NICE inContact CXone Accelerates International Growth

New OfficeSuite UC Contact Center Solutions from Windstream Enterprise Help Businesses Improve Outbound Calling Campaigns

Windstream Enterprise (WE), a managed communications service provider, released new enhancements to its industry-leading OfficeSuite UC® Contact Center Services (CCS). The newest features allow organizations of all sizes, including small businesses and retail environments, to more easily execute intelligent outbound calling campaigns, so they can efficiently connect with and manage their customer interactions. Continue reading New OfficeSuite UC Contact Center Solutions from Windstream Enterprise Help Businesses Improve Outbound Calling Campaigns

Sangoma Completes Acquisition Of Star2Star

Sangoma Technologies Corporation (“Sangoma”), a trusted leader in delivering cloud-based Communications-as-a-Service (“CaaS”) solutions, is pleased to announce that it has completed its previously announced acquisition (the “Acquisition”) of all of the shares of StarBlue Inc. (the parent company of Star2Star Communications, LLC, herein “Star2Star”) from Star2Star Holdings, LLC (herein “Holdings”) and Blue Face Holdings Limited (collectively, the “Sellers”). Continue reading Sangoma Completes Acquisition Of Star2Star