Businesses need greater executive buy-in, implementation across the organization and more robust governance if their intelligent automation deployments are to succeed, according to new research by Pegasystems. The global study, conducted by research firm iResearch, surveyed 1,000 respondents in C-level, vice-president, and director positions from 12 nations and multiple industry sectors on the maturity of intelligent automation projects today. Continue reading New Research Identifies Three-Point Plan to Successful Intelligent Automation Implementations
Daily Archives: April 6, 2021
Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI
Webhelp, a leading global provider of customer experience (CX) and business solutions, announces a host of positive results from the implementation of machine learning (ML) and natural language processing (NLP) technologies, which improve customer operations in written text channels such as email, chat and social media through augmenting human delivery with these enhanced automation capabilities. Continue reading Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI
Vizolution Appoints New Chairman of the Board
Vizolution, a market-leading customer experience technology provider that replicates the qualities of face-to-face interactions in remote channels, has announced the appointment of Bob Wigley, Chairman of UK Finance (and former Chair of Merrill Lynch EMEA) as Chairman of its board. Continue reading Vizolution Appoints New Chairman of the Board
Lincolnshire housing provider builds long-term partnership with FourNet
Award-winning technology firm FourNet has been chosen by Lincolnshire Housing Partnership (LHP) to help accelerate its digital transformation ambitions. Continue reading Lincolnshire housing provider builds long-term partnership with FourNet
NICE inContact CXone Accelerates International Growth
NICE inContact announced accelerated international adoption of its digital-first CXone cloud contact centre platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe; and broadening its global security and compliance certifications. Continue reading NICE inContact CXone Accelerates International Growth
IstTek Announces Exclusive Ozonetel Partnership across EMEA
Contact Centre Technology Master Distributor IstTek announces exclusive EMEA partnership with Ozonetel to bring the CloudAgent Contact Centre Solution across the region. Continue reading IstTek Announces Exclusive Ozonetel Partnership across EMEA