Medallia, the global leader in customer and employee experience, and Anaplan, provider of a leading cloud-native platform for orchestrating business performance, shared results from the deployment of the Medallia Experience Cloud to reimagine how Anaplan collects, manages, and actions customer feedback. Continue reading Anaplan Continues to Explore Different Ways to Put the Customer First
Monthly Archives: July 2021
Centrical for Amazon Connect Now Available
Centrical announced the general availability of Centrical for Amazon Connect, a new application designed to orchestrate an AI-powered gamified experience that delivers real-time performance management driven by Amazon Connect and Contact Lens for Amazon Connect metrics. Continue reading Centrical for Amazon Connect Now Available
Xtremepush secures $33m in Growth Finance to Scale Globally
Xtremepush, the Irish-owned multi-channel customer engagement platform, has raised $33 million in growth capital to accelerate its global expansion. Xtremepush enables its global client base to drive revenue and enhance customer experiences through personalised, data-driven communications across all digital channels. Continue reading Xtremepush secures $33m in Growth Finance to Scale Globally
Mission Labs on Hiring Spree to Double Headcount
Mission Labs sets target to double its headcount over the next 12 months to over 200 employees. The company, which specialises in cloud communications and customer experience technologies, was acquired earlier this year by listed communications service provider Gamma Communications PLC, five years after being founded by Damian Hanson and David Hague in 2016. Continue reading Mission Labs on Hiring Spree to Double Headcount
O2 Business launches new AI technology to improve customer experiences in stores
O2 Business has launched Spatial Insights, a new technology that uses video analytics and Artificial Intelligence to provide a slick and efficient experience for customers in retail stores and other public spaces. Continue reading O2 Business launches new AI technology to improve customer experiences in stores
Cisco Completes Acquisition of Socio Labs
Cisco announced the completion of the acquisition of privately-held, U.S.-based Socio Labs, Inc. Socio is a modern event technology platform that manages the full lifecycle of multi-session, multi-track virtual, in-person and hybrid conferences – from registration to post-event analytics. Continue reading Cisco Completes Acquisition of Socio Labs