Lifesize, a leader and global provider of cloud contact centre and video meeting solutions, announced significant updates to its comprehensive cloud contact centre and collaboration suite as part of its Spring 2021 product release cycle. Continue reading Lifesize Announces Sweeping Enhancements to Suite of Cloud Contact Centre and Meeting Solutions
Monthly Archives: July 2021
Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI
Five9, a leading provider of the intelligent cloud contact centre, announced that it has been positioned as a Leader in the first Aragon Research Globe for Conversational AI. The report notes strengths for Five9, including its focus on self-service, seamless handoff between bots and live agents, and App Marketplace for integrations and channels. Continue reading Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI
Dixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide
Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa announced a Series C funding round totaling $105M. The company is leading the change from customer service to value creation with a multiexperience approach, challenging the status quo and delivering value-driven experiences that generate results for businesses. Continue reading Dixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide
Redsquid announce partnership with omnichannel contact centre provider Cirrus
Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform. The partnership enables Redsquid to provide large SME and enterprise customers an omnichannel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic. Continue reading Redsquid announce partnership with omnichannel contact centre provider Cirrus
Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise
Gupshup, the leader in conversational messaging, announced it has raised an additional $240 million in follow-on funding from an industry-leading group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. Continue reading Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise
Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions
Nuance® announced that Wings Financial Credit Union, Minnesota’s largest credit union and one of the top credit unions nationally, has deployed Nuance’s Intelligent Engagement platform and Gatekeeper voice biometrics solution to provide their members with superior personalized, secure experiences. Continue reading Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions