Aisera, one of the world’s first AI-driven platforms that automates tasks, actions and workflows for employees and customers, announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to automate requests, tickets, and operations for IT, HR, DevOps, and Customer Service departments. Continue reading Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)
Monthly Archives: July 2021
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that the company has acquired GoContact, an Aveiro, Portugal-based international provider of Contact Center as a Service (CCaaS) solutions with sales and service operations in Portugal, Spain, Morocco, Angola and Colombia. Continue reading Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Route 101 Partners with Surfly to Introduce Co-Browsing and Screen-Sharing Capabilities to Customers
Route 101, a leading systems integrator of contact centre, customer engagement and unified communication solutions, continues to strengthen its partner ecosystem with the introduction of the world’s most advanced co-browsing solution, Surfly. Continue reading Route 101 Partners with Surfly to Introduce Co-Browsing and Screen-Sharing Capabilities to Customers
Stagecoach to boost customer service offer with major investment in new contact centre
Stagecoach, the UK’s biggest bus operator, has announced plans to boost its customer service offer with the launch of a dedicated new customer contact centre. Continue reading Stagecoach to boost customer service offer with major investment in new contact centre
Medallia to be Acquired by Thoma Bravo for $6.4 Billion
Medallia, the global leader in customer and employee experience, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, in an all-cash transaction that values Medallia at $6.4 billion. Continue reading Medallia to be Acquired by Thoma Bravo for $6.4 Billion
New 8×8 XCaaS Enhancements Deliver Large Video Meetings and Advanced Mobility Support for Company-wide Collaboration
8×8, a leading integrated cloud communications platform, announced new 8×8 XCaaS (Experience Communications as a Service) enhancements, including support for video meetings with up to 500 active participants and advanced mobility, to drive organization-wide collaboration for a hybrid workforce. Continue reading New 8×8 XCaaS Enhancements Deliver Large Video Meetings and Advanced Mobility Support for Company-wide Collaboration