NICE announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework delivered through a unified suite of applications on the CXone platform. Continue reading NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Centre with Customer Experience Interactions (CXi)
Daily Archives: October 11, 2021
Ventrica wins a place on Crown Commercial Service framework
Ventrica, a leading European outsourced customer management business, has been named as an approved supplier on Crown Commercial Service’s (CCS) “Outsourced Contact Centre and Business Services framework RM6181” – one of only 18 firms to be awarded a place. Continue reading Ventrica wins a place on Crown Commercial Service framework
Crexendo Announces Major Version Update For Its Award-Winning Communications Platform
Crexendo, an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels announced that it is releasing v.42, the next major version of the NetSapiens SNAPsolution. Continue reading Crexendo Announces Major Version Update For Its Award-Winning Communications Platform