LivePerson, a global leader in Conversational AI, revealed the 2021 results from its Consumer Preferences for Conversational Commerce & AI report, providing a global outlook on how consumers view conversational commerce, customer care, and Conversational AI. Continue reading New report finds 83% of consumers worldwide would browse or buy products in messaging conversations
Daily Archives: October 13, 2021
Alcatel-Lucent Enterprise redefines its UK market proposition in partnership with leading UK distributor Nuvola
Alcatel-Lucent Enterprise, a leading provider of communications, networking, and cloud solutions tailored to customers’ industries, has enhanced its offering in the UK through increased investment from partner Nuvola Distribution. Continue reading Alcatel-Lucent Enterprise redefines its UK market proposition in partnership with leading UK distributor Nuvola
VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix
VHT, a leading provider of customer-experience software, has acquired Survey Dynamix, a provider of customer-feedback technology based in Brisbane, Australia. The acquisition enhances VHT’s Mindful industry-leading customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. Continue reading VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix
UserTesting Announces New Features to Empower Organizations to Capture and Interpret Customer Feedback With Greater Efficiency and Ease
UserTesting, a leading provider of human insight, delivered through a video-first enterprise SaaS platform, announced new capabilities designed to enable organizations to quickly and easily gather and analyse customer feedback with increased confidence. Continue reading UserTesting Announces New Features to Empower Organizations to Capture and Interpret Customer Feedback With Greater Efficiency and Ease
Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the CCaaS Market
Empirix, an Infovista company and leader in contact centre testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. Continue reading Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the CCaaS Market
Alvaria Receives 2021 Contact Center Technology Award from CUSTOMER Magazine
Alvaria announced that TMC, a global, integrated media company, has named Alvaria Motivate as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Alvaria Receives 2021 Contact Center Technology Award from CUSTOMER Magazine