Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. Continue reading Noetica to Demonstrate SABRE and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021 →

Eckoh’s new technology seeks to address the fraud problem while saving time and increasing security. It allows customers to verify the identity of who is calling them without disconnecting and to share information securely to complete transactions. Continue reading New Authentication Technology by Eckoh Reduces Identity Fraud in Contact Centres →

Enghouse Interactive has announced the release of Proteus Cloud, a new hosted version of its market-leading call accounting application, Proteus. The new solution provides organisations with a detailed analysis of their communications systems and the costs incurred, helping identify usage patterns, customer journey experience, cost savings and productivity improvements. Continue reading Enghouse Interactive Releases New Cloud-Based Call Accounting Platform →

Khoros, the award-winning leader in customer engagement software and services, announced its 2021 Autumn Innovation Release. The launch brings new AI and messaging capabilities to Khoros’ powerful contact centre solution, which offers omnichannel engagement for agents and consumers. Continue reading Khoros Innovates to Transform Contact Centres for the Digital Age →

Cyara, provider of the award-winning Automated CX Assurance Platform, announced the release of LiveVQ, a leading-edge solution for contact centres with at-home and remote agents that assures quality CX through real-time monitoring and diagnostics of voice quality. Continue reading Cyara Unveils LiveVQ →