As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and more likely to buy from brands that feature customer-led customer service. Continue reading New research reveals nearly two thirds of consumers more likely to buy from brands with real user customer service reps
Daily Archives: October 7, 2021
Cisco Launches First Global Hybrid Work Index
Cisco unveiled its first Hybrid Work Index (HWI) based on millions of aggregated and anonymous customer datapoints. The Index, which will be updated quarterly, examines how people’s habits and technology interactions have permanently reshaped work a year and a half into the COVID-19 pandemic. Continue reading Cisco Launches First Global Hybrid Work Index
Genesys to Reinvent the Customer Experience Across Enterprises
Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Continue reading Genesys to Reinvent the Customer Experience Across Enterprises
Route 101 CEO Named Among Top 50 Most Ambitious Business Leaders
Russell Attwood, CEO of Route 101 named among UK’s Top 50 Most Ambitious Business Leaders for 2021. Continue reading Route 101 CEO Named Among Top 50 Most Ambitious Business Leaders
Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference
Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Continue reading Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference
Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement
Emplifi, the leading unified customer experience platform, announced that Domino’s, the world leader in pizza delivery, is using the Emplifi CX platform to better engage with customers on social media and increase call centre efficiency. Continue reading Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement