Qualtrics, the leader and creator of the Experience Management (XM) category, announced Experience ID, a single, unified view of everything customers and employees have shared with a company—things they want a company to know about them––including their preferences, beliefs and feelings about their experiences with their product or brand. Continue reading Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale
Daily Archives: October 6, 2021
Webhelp Appoints Paul Danter Co-CEO of Digital Content Services to Lead Expansion in the Americas
Webhelp, a leading global provider of CX and business solutions, has announced the appointment of Paul Danter as Co-Chief Executive Officer of Digital Content Services (DCS). Continue reading Webhelp Appoints Paul Danter Co-CEO of Digital Content Services to Lead Expansion in the Americas
transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI
Avaya announced that transcosmos inc., a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloudTM CCaaS platform with conversational AI. Continue reading transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI
Qualtrics Completes Acquisition of Clarabridge
Qualtrics, the leader and creator of the Experience Management (XM) category, announced that it has completed its acquisition of Clarabridge, bringing the leader in omnichannel conversational analytics to the world’s #1 experience management platform. Continue reading Qualtrics Completes Acquisition of Clarabridge
Customer Experience More Important Than Ever as New Report Finds Nearly Half of Consumers Say It Shapes Their Brand Opinion
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, shares its expertise as a contributor and exclusive sponsor of the Execs In The Know CX Leaders Trends and Insights: Consumer Edition 2021 report. Continue reading Customer Experience More Important Than Ever as New Report Finds Nearly Half of Consumers Say It Shapes Their Brand Opinion
Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics
Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the appointment of Ronald Kerkhof as Sales Director. He will accelerate the company’s presence and expertise in Continental Europe, focusing extensively on the Benelux and Nordics regions. Continue reading Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics