Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale

Qualtrics, the leader and creator of the Experience Management (XM) category, announced Experience ID, a single, unified view of everything customers and employees have shared with a company—things they want a company to know about them––including their preferences, beliefs and feelings about their experiences with their product or brand. Continue reading Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale

transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI

Avaya announced that transcosmos inc., a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloudTM CCaaS platform with conversational AI. Continue reading transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI

Customer Experience More Important Than Ever as New Report Finds Nearly Half of Consumers Say It Shapes Their Brand Opinion

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, shares its expertise as a contributor and exclusive sponsor of the Execs In The Know CX Leaders Trends and Insights: Consumer Edition 2021 report. Continue reading Customer Experience More Important Than Ever as New Report Finds Nearly Half of Consumers Say It Shapes Their Brand Opinion

Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics

Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the appointment of Ronald Kerkhof as Sales Director. He will accelerate the company’s presence and expertise in Continental Europe, focusing extensively on the Benelux and Nordics regions. Continue reading Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics

Momentive announces availability of new capabilities for GetFeedback Salesforce integrations to embed the voice of the customer across the business

Momentive, a leader in agile experience management, announced several new integrations between GetFeedback and the Salesforce platform and Slack. GetFeedback is an agile customer experience solution that can be easily deployed in days, not months, without depending on a heavy investment in technical resources or third-party experts. Continue reading Momentive announces availability of new capabilities for GetFeedback Salesforce integrations to embed the voice of the customer across the business

Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering

Sitecore®, the global leader in digital experience platform software, announces Sitecore Experience Manager Cloud – the first entirely cloud-native CMS offering the design flexibility, integration-friendliness, and authoring experience for business users to create and deliver personalized digital experiences. Continue reading Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering