Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced a new partnership. Continue reading Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud
Daily Archives: October 20, 2021
NICE Drives Accelerated CX Transformation for Globe Telecom
NICE announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom’s Workforce Management (WFM) Operational Command Centre covering their voice and digital lines of business, all of which was enabled by NICE’s Value Realization Services (VRS) team. Globe Telecom, a leading provider of telecommunications, initially entrusted NICE VRS’ Managed Services with the management of WFM for its voice business. Continue reading NICE Drives Accelerated CX Transformation for Globe Telecom
Dialpad acquires Koopid
Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX). Continue reading Dialpad acquires Koopid
Automation Anywhere Launches New Contact Center Solution
Automation Anywhere, a global leader in intelligent automation introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster. Continue reading Automation Anywhere Launches New Contact Center Solution
Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform
Nuuday, Denmark’s largest provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering dynamic, immediate and personalized experiences for customers interacting through its Avaya OneCloud communications and collaboration platform. Continue reading Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform
Alida Announces $20 Million Equity Investment from Round13 Growth Fund
Alida, a leader in Total Experience Management (TXM), announced the closing of a new $20 million Series D funding round by Round13 Growth Fund, a highly-respected, late-stage growth equity investment fund, part of the Round13 Capital family of funds. Continue reading Alida Announces $20 Million Equity Investment from Round13 Growth Fund