LivePerson, a global leader in Conversational AI, announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services. Continue reading LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation
Daily Archives: October 27, 2021
Haptik launches new self-serve Enterprise CX Platform to enable Conversational AI solutions in less than 7 days
Jio Haptik Technologies Limited (Haptik), a subsidiary of the $70 billion Jio Platforms group, announced the launch of their new self-serve Enterprise CX platform to help brands build cutting edge Intelligent Virtual Assistants in a low code environment and go live within a few days. Continue reading Haptik launches new self-serve Enterprise CX Platform to enable Conversational AI solutions in less than 7 days
Khoros Collaborates with AWS to Integrate Amazon Connect Into its Digital Contact Center Solution
Khoros, an award-winning leader in digital-first customer engagement software and services, announced an expanded collaboration with Amazon Web Services, Inc. (AWS) which will include an integration with Amazon Connect, a cloud-based contact centre service platform, to bring industry-leading voice capabilities into Khoros’ artificial intelligence (AI)-powered contact centre solution. Continue reading Khoros Collaborates with AWS to Integrate Amazon Connect Into its Digital Contact Center Solution
CallMiner Taps Marty Pankau as New Chief Customer Officer
CallMiner, the leading provider of conversation analytics to drive business improvement, announced that Marty Pankau has joined the company as chief customer officer (CCO), leading all aspects of customer success. Continue reading CallMiner Taps Marty Pankau as New Chief Customer Officer