NICE Launches Enlighten AI for Vulnerable Customers

NICE announced the launch of Enlighten AI for Vulnerable Customers to support UK businesses in providing fair treatment to vulnerable consumers and driving compliance with the Financial Conduct Authority (FCA) regulation. By analysing every voice or digital interaction in real-time, contact centres can identify and respond to consumers susceptible to detriment. Continue reading NICE Launches Enlighten AI for Vulnerable Customers

NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions

NICE announced the CXone Fall 2021 release, which includes innovative capabilities that help businesses address the growing demand for digital interactions and intuitive self-service. CXone’s powerful new intelligent and effective self-service options enable businesses to deliver answers faster, boost CSAT and accelerate digital transformation. Continue reading NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions

8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities for Improved Company-wide Collaboration

8×8, a leading integrated cloud communications platform, announced new 8×8 XCaaS™ (eXperience Communications as a Service™) enhancements, including advanced enterprise features to optimize the moderation, performance monitoring, and participant engagement of large meetings, expanded global reach, and additional customer engagement features. Continue reading 8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities for Improved Company-wide Collaboration

Firstsource Selects NICE WFM Cloud to Unlock the Power of Digital Transformation

NICE announced that Firstsource Solutions Ltd. (Firstsource), a global business process solutions provider and an RP-Sanjiv Goenka Group company, is transitioning its workforce management operations to the cloud with NICE’s Workforce Management (WFM) suite, as part of its “Digital First, Digital Now” strategy. Continue reading Firstsource Selects NICE WFM Cloud to Unlock the Power of Digital Transformation