NICE announced the launch of Enlighten AI for Vulnerable Customers to support UK businesses in providing fair treatment to vulnerable consumers and driving compliance with the Financial Conduct Authority (FCA) regulation. By analysing every voice or digital interaction in real-time, contact centres can identify and respond to consumers susceptible to detriment. Continue reading NICE Launches Enlighten AI for Vulnerable Customers →

Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office customer service teams, announces the release of its new Staffing use case. Continue reading Intradiem Releases New Staffing Use Case →

NICE announced the CXone Fall 2021 release, which includes innovative capabilities that help businesses address the growing demand for digital interactions and intuitive self-service. CXone’s powerful new intelligent and effective self-service options enable businesses to deliver answers faster, boost CSAT and accelerate digital transformation. Continue reading NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions →

8×8, a leading integrated cloud communications platform, announced new 8×8 XCaaS™ (eXperience Communications as a Service™) enhancements, including advanced enterprise features to optimize the moderation, performance monitoring, and participant engagement of large meetings, expanded global reach, and additional customer engagement features. Continue reading 8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities for Improved Company-wide Collaboration →