LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced LiveVox WFM. In today’s challenging environment, particularly with the rise in remote work due to the pandemic, running a contact centre efficiently while keeping customers and agents happy presents many challenges. Continue reading LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Centre →

CSG® is transforming the way companies engage with customers by arming today’s leading brands with future-ready, innovative solutions that drive extraordinary customer experiences and inspire loyalty. Today the company launched CSG Xponent™, a unified, cloud engagement hub that takes uninspired customer engagements and turns them into extraordinary customer experiences. Continue reading CSG Xponent Unleashes the Power to Create Extraordinary Customer Experiences for Leading Brands →