Daily Archives: October 14, 2021

Partnerships

Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand

Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. Continue reading Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand →

Partnerships

QBox and Cognigy Partnership Delivers Leading NLU Performance-management and Testing to Conversational AI

QBox is very pleased to announce a partnership with Cognigy. This partnership enables users of Cognigy’s AI platform to utilise QBox to improve their automated conversations by measuring NLU performance for models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence, and clarity. Continue reading QBox and Cognigy Partnership Delivers Leading NLU Performance-management and Testing to Conversational AI →

Appointments

Sabio Group Launches Global ‘Centre of Excellence’ Function & Strengthens With Key Appointments

Sabio Group, the leading full-service digital CX transformation provider, has launched a Centre of Excellence (CoE) function as it looks to cement its position at the forefront of the multi-billion-pound customer experience and contact centre technology industry. Continue reading Sabio Group Launches Global ‘Centre of Excellence’ Function & Strengthens With Key Appointments →

Market Research

Not All Communications APIs are Created Equal: Only 17% of Global CPaaS Users are Working with an Advanced CPaaS Vendor Despite Overwhelming Advantages

A commissioned global study conducted by Forrester Consulting on behalf of Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, found that, to provide enhanced customer engagement, companies are relying on Communications Platform as a Service, or CPaaS, a complete cloud-based application platform that includes development tools, runtime, administration, and management tools. Continue reading Not All Communications APIs are Created Equal: Only 17% of Global CPaaS Users are Working with an Advanced CPaaS Vendor Despite Overwhelming Advantages →

Technology

Jabra launches Evolve2 75 headset to re-energise hybrid working

Jabra announces the release of the latest in its Evolve range of enterprise headsets, the Evolve2 75. With 68% of employees seeing their Ideal work week including a hybrid model of working from home and an office[1], the Evolve2 75 introduces an innovative new solution, specifically engineered to make flexible working simpler and more productive for everyone, everywhere. Continue reading Jabra launches Evolve2 75 headset to re-energise hybrid working →