Medallia, the global leader in experience management and engagement, announced that it has been named a Leader for the second consecutive year in the Gartner Magic Quadrant for Voice of the Customer* (VoC). Of the 14 vendors evaluated, Medallia received the furthest placement for completeness of vision. Continue reading Medallia Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
Monthly Archives: December 2021
CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth
CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams. Continue reading CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth
Tech Mahindra Acquires 100% stake in Activus Connect
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has acquired a 100% stake in Activus Connect, a leading provider of work at home customer experience management solutions. Continue reading Tech Mahindra Acquires 100% stake in Activus Connect
BT Selects Dubber for Unified Recording and Conversational Intelligence
Dubber Corporation Limited has finalised a partnership agreement with BT that will see Dubber embedded as the default recording and conversational intelligence solution in the BT Meetings suite of managed services, spanning solutions based on Microsoft Teams, Zoom and Cisco Webex. Continue reading BT Selects Dubber for Unified Recording and Conversational Intelligence
Genesys Completes Acquisitions of Pointillist and Exceed.ai
Genesys®, a global leader in customer experience orchestration, announced the completion of its acquisitions of Pointillist and Exceed.ai. Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation engine, will accelerate how businesses connect with customers across the marketing, sales and service lifecycle. Continue reading Genesys Completes Acquisitions of Pointillist and Exceed.ai
Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
Online customer experience specialist Vizolution has teamed up with business and financial adviser Grant Thornton UK LLP to provide a digital transformation solution for the financial services sector. Continue reading Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector