Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced that SelectQuote (NYSE: SLQT), the online insurance broker for life, auto & home and Medicare plans in the USA, will work with Artificial Solutions to rapidly build advanced conversational AI applications. Continue reading Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications
Monthly Archives: December 2021
Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
Salesforce, the global leader in CRM, announced that Bret Taylor has been promoted to Vice Chair of the Board and Co-CEO of Salesforce, effective immediately. Taylor has served as Salesforce’s President and Chief Operating Officer since 2019, and previously served as the company’s President and Chief Product Officer. Continue reading Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
Pegasystems, the software company that crushes business complexity, announced Next-Best-Action Customer Journeys, a new AI-powered capability modernizing traditional customer journeys with intelligent decisioning and propensity modelling for optimal customer interactions. This capability transforms conventional marketing by considering the changing nature of human behaviour. Continue reading Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
ConnectWise Announces Acquisition of SmileBack
ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, announced it has acquired SmileBack, a customer experience solution provider. The acquisition will pair ConnectWise’s best-in-class IT solution provider software and services platform with the industry’s premier customer feedback system designed specifically for MSPs from SmileBack. Continue reading ConnectWise Announces Acquisition of SmileBack
Pindrop® to Offer Enterprise-Grade VeriCall® Technology to Amazon Connect Customers
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced that VeriCall® Technology, a solution offered by its wholly owned subsidiary Next Caller, is now the first ANI validation and spoof detection platform available on Amazon Marketplace for Amazon Connect, a cloud-based contact centre service platform. Continue reading Pindrop® to Offer Enterprise-Grade VeriCall® Technology to Amazon Connect Customers
How Generation Z employees will save the world
As life returns to normal, now is the perfect opportunity for employers to re-think their workforce strategy. Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment… Continue reading How Generation Z employees will save the world