Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, published the latest Talkdesk Research™ report, “The future of customer loyalty.” The report finds that loyalty is being disrupted as consumers rethink their relationships with companies. Continue reading Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support
Monthly Archives: December 2021
Empirix launches Hammer Voice Explorer
Empirix, an Infovista company delivering leading testing solutions for contact centres, has announced it becomes the only provider to offer a complete end-to-end cloud-based solution to identify and resolve challenges affecting quality and customer experience with the launch of Hammer Voice Explorer (HVE). Continue reading Empirix launches Hammer Voice Explorer
VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award
TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS customers drive innovation and build contact centre solutions using Amazon Connect services. Continue reading VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award
Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing The Learning People, an innovative career and tech education company, with its Avaya Cloud Office UCaaS solution for more agile, flexible, and scalable communication to support its long-term growth. Continue reading Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students
eGain Knowledge Hub™ now available on Five9 CX Marketplace
eGain, a leading cloud platform provider for customer engagement automation announced that its award-winning solution for knowledge management—eGain Knowledge Hub™— has been accredited by Five9 and is now available on Five9 CX Marketplace. Continue reading eGain Knowledge Hub™ now available on Five9 CX Marketplace
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle
BT Group announced that it will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside building. Continue reading BT announces 150 new jobs and second multi-million pound contact centre in Newcastle