Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced the launch of its new offering designed to accelerate data-driven, high-volume sales enablement for B2C organizations.
In highly competitive transactional sales landscapes, Observe.AI creates a defined path for businesses to increase sales volume and achieve breakthrough levels of productivity and performance. By delivering complete visibility into 100% of customer interactions – compared with the average benchmark of 1-2% – Observe.AI allows teams to pinpoint and amplify winning behaviours across their organization, enforce script adoption, conversational flow, and protocol adherence, and gain critical real-time insights into situational factors that impact the sale.
The new High-Volume Sales offering has already been met with significant levels of market momentum among Observe.AI customers across industries – including insurance, financial services, healthcare, logistics, and cybersecurity – who are using the platform to surface new growth opportunities, ensure consistency and quality across customer interactions, and leverage advanced behavioural analysis around both the customer and individual sales representatives.
“Observe.AI empowers teams to create a powerful, data-driven feedback loop for scalable, sustainable, and continuously improving revenue generation. We’re arming sales representatives with the intelligence and behavioral insights to realize their fullest potential in driving growth. Observe.AI helps sales teams gain a deeper understanding of the customer, zero in on the right opportunities, and deliver an empathetic approach that underpins all excellent customer experiences,” said Swapnil Jain, Co-Founder and CEO at Observe.AI.
“We couldn’t be more excited about our initial traction in the B2C sales use case, and look forward to expanding our reach within the market and sharing in the continued success of our customers.”
Recent Observe.AI High-Volume Sales Customer Successes
JK Moving Services, the largest independent moving company in North America, drove 40% increased revenue using Observe.AI to uncover new revenue streams and scale best practices from its top sales performers with 20% increase in adoption of successful scripts.
Ken Cohen, Senior Vice President of Business Development and Sales at JK Moving, said: “Observe.AI has enabled our teams to accelerate higher value transactions across the board that have led to our achieving record annual revenue and record profit. It’s been invaluable to our team knowing, with absolute certainty and clarity, which behaviours and scripts are winning and which areas need improvement. In my opinion, the power of the Observe.AI platform is only limited to the individual user’s imagination – it truly forces you to rethink the limits of achievement from a sales perspective.”
With over 1M customers and 25,000 retail locations across 33 countries, global cybersecurity software and services provider Real Defense drove 103% year-over-year increase in sales quota attainment, 5X improvement in efficiency, and nearly 14% increase in revenue using Observe.AI to improve how effectively its sales reps were cross-selling and upselling.
Nancy Carbone, Senior Director of Call Center Sales at Real Defense, said: “With Observe.AI, we capture not just the sales validation scripts, but all of the representatives’ behaviours. We can verify that our reps are following procedures with an easy-to-read scorecard and we can go in live and see how our reps are selling our services and pull learnings from that. We can work faster and smarter with Observe.AI.”
Business users are invited to learn more about how Observe.AI drives higher sales productivity and performance at a joint webinar with JK Moving on February 15, 2022 at 11 AM PST: https://pages.observe.ai/webinar-unlock-hidden-conversation-insights
About Observe.AI
Observe.AI is an Intelligent Workforce Platform that transforms contact centres by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centres can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including 23andMe, 2U, Alcon Laboratories, National Debt Relief, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI is headquartered in San Francisco with an office in Bangalore, India.
For more information, visit www.observe.ai.