NICE announced the Spring 2022 release of CXone, which adds innovative new capabilities that accelerate self-service success. Further expanding on NICE’s CXi platform and its focus on the end-to-end digital customer journey, the new capabilities proactively anticipate points of friction on the web and across mobile journeys and simplify them to drive more positive CX and conversion and deepen loyalty. Continue reading NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release →

UJET Inc., the world’s most advanced cloud contact centre provider, announced CX Intercloud, a next-gen, high-availability, multicloud architecture offering automatic failover between public cloud infrastructures for unprecedented resiliency, business continuity, and disaster recovery readiness. Continue reading UJET Launches CX Intercloud, the Contact Center Industry’s First Cloud to Cloud Failover Solution →

Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that it has launched Marchex Conversation DNA™. Continue reading Marchex® Launches Conversation DNA, Delivering Powerful AI Signals Through Every Marchex Conversation Intelligence Product →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that VoicePing has chosen the Vonage Video API to power innovative virtual reality (VR) travel experiences via its Dokodemo (Anywhere) Door Trip service. Continue reading Japan-based VoicePing Choses Vonage to Power Innovative Virtual Reality Travel Experience →