CallRevu, an industry leader in automotive call monitoring and analytics, has partnered with GoTo Connect (GTC) Telephony, a 100% VoIP solution that seamlessly powers the mobile workforce by tracking on handset or via app on smartphones to enable one harmonized experience independent of hardware. Continue reading CallRevu Goes Live with Integration for GoTo Connect’s Cloud Phone Service
Daily Archives: March 9, 2022
Sinch included in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announced that it has been recognized in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. Continue reading Sinch included in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support
ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, and Guru, the collaborative knowledge management solution for digital workplaces, announced a strategic partnership that will enhance the effectiveness of customer support agents within the health and wellness industry, as well as all other industries. Continue reading ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support
Klaviyo Releases New Features to Enhance Multi-Channel Communication
Klaviyo, a unified customer platform, announced new features to help give brands more ownership over their growth by delivering exceptional customer experiences across all communication channels. Continue reading Klaviyo Releases New Features to Enhance Multi-Channel Communication
Pragma Group expands with the acquisition of Techland and forms EnableX Group to continue to drive channel growth
Pragma has completed the acquisition of Techland, a leading value-added distributor and Platinum Partner of Ribbon’s UC enablement technology solutions and formed ‘EnableX Group’. EnableX focuses on enabling the reseller channel with technology propositions that deliver growth across their three brands: Pragma, Candio and Techland. Continue reading Pragma Group expands with the acquisition of Techland and forms EnableX Group to continue to drive channel growth