AGA Rangemaster, the iconic range cooker manufacturer, has appointed Maintel, the cloud and managed services expert, to provide a cloud-based contact centre and unified communications solution. Continue reading AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution
Daily Archives: March 29, 2022
Tiger Global Backs Cresta’s Real-Time Intelligence as Company Value Quadruples
Cresta, the leader in real-time intelligence for contact centres, announced the closing of its $80 million Series C financing round, giving the company a $1.6 billion post-money valuation, quadrupling its value in a year. Over the past year, Cresta has tripled its revenue and delivered a Net Revenue Retention (NRR) of 210%. Continue reading Tiger Global Backs Cresta’s Real-Time Intelligence as Company Value Quadruples
New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS
A new study released from Harvard Business Review Analytic Services, in association with Genesys®, a global cloud leader in customer experience orchestration, reveals the strategies of organizations setting the standard for customer experience (CX) measurement and understanding where loyalty is lost and won along the customer journey. Continue reading New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS
Mavenir Announces Business Communications Portfolio
Mavenir announces its complete Software as a Service (SaaS) based Business Communications portfolio, including customer engagement, business messaging, Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Continue reading Mavenir Announces Business Communications Portfolio
Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for Enterprise Contact Centre Move to the Cloud
Bandwidth, a leading global enterprise cloud communications company, announced a partnership and integration with PindropⓇ, a global leader in voice authentication technology. Continue reading Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for Enterprise Contact Centre Move to the Cloud
Treasure Data and Sinch Partner to Provide More Personalized Omnichannel Touchpoints in the Era of ‘Conversational Commerce’
Treasure Data, a leading enterprise customer data platform (CDP), announced a strategic partnership with Sinch, a global leader in cloud communications and mobile customer engagement, to provide more personalized and engaged conversations with customers across different channels. Continue reading Treasure Data and Sinch Partner to Provide More Personalized Omnichannel Touchpoints in the Era of ‘Conversational Commerce’