One third of UK & Ireland customers say they would switch to another provider if they don’t get a satisfactory response in five minutes or less, according to new research from analytics leader SAS. The research also highlights that 75% of customers would change provider if a competitor offered a faster service. Continue reading The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a third of customers
Daily Archives: March 10, 2022
Quantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
Quantanite, a business process outsourcing (BPO) and customer experience (CX) solutions company, announced the Grand Opening and ribbon cutting of its newest World Class Customer Experience Centre in Johannesburg, South Africa. Continue reading Quantanite to celebrate Grand Opening of Newest World Class Customer Experience Centre in Johannesburg
NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research
NICE announced that it has been recognised as a MetriStar Top Provider in the Contact Centre Platform category from among 16 companies evaluated. Based on a ranking of sentiment scores and proven business success among NICE customers, the Metrigy report evaluates the value realised from various contact centre solutions. Continue reading NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research
Customer experience innovation set to undergo exponential growth in the next decade, research finds
Customer contact centre operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months. Continue reading Customer experience innovation set to undergo exponential growth in the next decade, research finds
SingleComm Leverages Artificial Intelligence to Amplify Human Performance and Increase Customer Satisfaction
SingleComm, the most powerful, affordable CCaaS solution available, is designing customized solutions that leverage industry-leading artificial intelligence (AI) tools while maintaining an authentic human touch. Continue reading SingleComm Leverages Artificial Intelligence to Amplify Human Performance and Increase Customer Satisfaction
Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale
Danish customer support innovator Dixa has today announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Driven by a need amongst service teams to connect to customers with intelligence, empathy, and the right information, the double acquisition is valued at $43 million and strengthens Dixa’s long-term vision to set a new standard in experience and data-driven conversational customer service, giving brands the toolkit they need to utilize data on a new scale for automation, measurement and analytics. Continue reading Dixa leverages $43 million double acquisition of CX intelligence and automation pioneers, Solvemate and Miuros, to deliver high-value customer experiences at scale