Infinity, the leading call intelligence provider, has announced the launch of ‘Agent ID’ and ‘Outbound call tracking’ – representing a significant improvement to its contact centre offering. The business has also launched an improved Insights and Intelligence consultancy. Continue reading Infinity launches tailored agent training solution for contact centres
Monthly Archives: April 2022
Firstsource committed to create jobs, expand operations and investment across the UK
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reiterated its commitment to growing operations across the UK. Firstsource will invest to create around 1,000 new jobs over the next 12 months across South Wales, the Midlands and cities in the Northern Powerhouse. Continue reading Firstsource committed to create jobs, expand operations and investment across the UK
ŠKODA AUTO, Artificial Solutions & Cognizant announce European expansion of Conversational AI Solution
Artificial Solutions® announces that ŠKODA AUTO is expanding its Conversational AI solution to cover new European regions, taking the total number of countries covered by its chatbot ‘Laura’ to 13. Continue reading ŠKODA AUTO, Artificial Solutions & Cognizant announce European expansion of Conversational AI Solution
Press Ganey Advances Technology via Acquisition of Forsta, A Global Leader in Market Research, Customer Experience and Employee Experience
Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology. Continue reading Press Ganey Advances Technology via Acquisition of Forsta, A Global Leader in Market Research, Customer Experience and Employee Experience
Twilio welcomes London-based ex-HPE Chief Privacy Officer Amy Holcroft and Chief Digital Officer Reeny Sondhi
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced two new hires. Reeny Sondhi joined the company as Chief Digital Officer, and Amy Holcroft joined the company as Chief Privacy Officer. Continue reading Twilio welcomes London-based ex-HPE Chief Privacy Officer Amy Holcroft and Chief Digital Officer Reeny Sondhi
MoEngage partners with Microsoft to empower customer-centric enterprises
MoEngage announces a new collaboration with Microsoft, allowing enterprises to gather insights and run personalized, omnichannel campaigns for different customer segments to boost engagement, retention, and revenue. Continue reading MoEngage partners with Microsoft to empower customer-centric enterprises
NEC takes on-premises phone systems to the Cloud with UNIVERGE BLUE® CONNECT BRIDGE
NEC Enterprise Solutions, global leader in Communications & IT solutions, announced the launch of UNIVERGE BLUE® CONNECT BRIDGE, an innovative solution that builds on NEC’s UNIVERGE BLUE® CLOUD SERVICES and enables existing on-premises NEC phone systems to leverage the power of Cloud-based services and solutions while maintaining their existing infrastructure and investments. Continue reading NEC takes on-premises phone systems to the Cloud with UNIVERGE BLUE® CONNECT BRIDGE