Firstsource committed to create jobs, expand operations and investment across the UK

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reiterated its commitment to growing operations across the UK. Firstsource will invest to create around 1,000 new jobs over the next 12 months across South Wales, the Midlands and cities in the Northern Powerhouse. Continue reading Firstsource committed to create jobs, expand operations and investment across the UK

Press Ganey Advances Technology via Acquisition of Forsta, A Global Leader in Market Research, Customer Experience and Employee Experience

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology. Continue reading Press Ganey Advances Technology via Acquisition of Forsta, A Global Leader in Market Research, Customer Experience and Employee Experience

Twilio welcomes London-based ex-HPE Chief Privacy Officer Amy Holcroft and Chief Digital Officer Reeny Sondhi

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced two new hires. Reeny Sondhi joined the company as Chief Digital Officer, and Amy Holcroft joined the company as Chief Privacy Officer. Continue reading Twilio welcomes London-based ex-HPE Chief Privacy Officer Amy Holcroft and Chief Digital Officer Reeny Sondhi

NEC takes on-premises phone systems to the Cloud with UNIVERGE BLUE® CONNECT BRIDGE

NEC Enterprise Solutions, global leader in Communications & IT solutions, announced the launch of UNIVERGE BLUE® CONNECT BRIDGE, an innovative solution that builds on NEC’s UNIVERGE BLUE® CLOUD SERVICES and enables existing on-premises NEC phone systems to leverage the power of Cloud-based services and solutions while maintaining their existing infrastructure and investments. Continue reading NEC takes on-premises phone systems to the Cloud with UNIVERGE BLUE® CONNECT BRIDGE

New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat

Qualtrics, the leader and creator of the experience management (XM) category, announced Qualtrics Social Connect, a new digital customer service and social listening solution that enables contact centre, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and social media. Continue reading New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat

Loris announces $12m Series A to transform AI for customer service

Loris, the conversational AI software that assists human agents in real time to make customer support more human, empathetic, and scalable, announced its $12 million Series A funding round. The series was led by Bow Capital, with participation from ServiceNow Ventures and existing investors Floodgate and Vertex Ventures. Continue reading Loris announces $12m Series A to transform AI for customer service