Puzzel launches new dashboard for visualising real-time contact centre performance

Puzzel, the leading European provider of cloud-based contact centre solutions, has launched a new dashboard that enables customer service leaders to visualise all their most important real-time performance metrics in one place. A new ‘What’s New’ page on the Puzzel website has also been launched to keep customers, partners and industry professionals abreast of the company’s continuous innovation. Continue reading Puzzel launches new dashboard for visualising real-time contact centre performance

Observe.AI Launches the Contact Centre Industry’s First Selective Redaction Solution to Boost Compliance and Agent Performance

Observe.AI, the Intelligent Workforce Platform that transforms contact centres through AI, introduced the industry’s first AI-powered solution for selectively redacting Personal Identifiable Information (PII), Payment Card Information (PCI), and other sensitive information from recorded customer conversations with high accuracy and without sacrificing any contextual information required for intelligent business decisions. Continue reading Observe.AI Launches the Contact Centre Industry’s First Selective Redaction Solution to Boost Compliance and Agent Performance

Gideon Taylor Acquires IntraSee, Aims to Open Enterprise Systems to Casual Users with Conversational AI

Gideon Taylor Consulting, LLC and IntraSee, Inc. announced that Gideon Taylor has acquired IntraSee, an enterprise UX and conversational AI pioneer. The acquisition includes Ida Artificial Intelligence, Inc. and its powerful AI-driven digital assistant for the enterprise, Ida. Continue reading Gideon Taylor Acquires IntraSee, Aims to Open Enterprise Systems to Casual Users with Conversational AI