Puzzel, the leading European provider of cloud-based contact centre solutions, has launched a new dashboard that enables customer service leaders to visualise all their most important real-time performance metrics in one place. A new ‘What’s New’ page on the Puzzel website has also been launched to keep customers, partners and industry professionals abreast of the company’s continuous innovation. Continue reading Puzzel launches new dashboard for visualising real-time contact centre performance
Daily Archives: March 8, 2022
Observe.AI Launches the Contact Centre Industry’s First Selective Redaction Solution to Boost Compliance and Agent Performance
Observe.AI, the Intelligent Workforce Platform that transforms contact centres through AI, introduced the industry’s first AI-powered solution for selectively redacting Personal Identifiable Information (PII), Payment Card Information (PCI), and other sensitive information from recorded customer conversations with high accuracy and without sacrificing any contextual information required for intelligent business decisions. Continue reading Observe.AI Launches the Contact Centre Industry’s First Selective Redaction Solution to Boost Compliance and Agent Performance
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
LivePerson, a global leader in Conversational AI, has been named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2022. Continue reading Fast Company names LivePerson the #1 Most Innovative AI Company in the World
UserZoom Announces Strategic Growth Investment from Thoma Bravo at a Valuation of $800 Million
UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced a strategic growth investment from Thoma Bravo, a leading software investment firm. Continue reading UserZoom Announces Strategic Growth Investment from Thoma Bravo at a Valuation of $800 Million
net2phone Acquires Integra, an Omnichannel CCaaS Platform
net2phone, a leading communications-as-a-service provider and subsidiary of IDT Corporation, announced that it has acquired Integra CCS, a contact-centre-as-a-service (CCaaS) provider operating in the Americas and Europe. Continue reading net2phone Acquires Integra, an Omnichannel CCaaS Platform
Gideon Taylor Acquires IntraSee, Aims to Open Enterprise Systems to Casual Users with Conversational AI
Gideon Taylor Consulting, LLC and IntraSee, Inc. announced that Gideon Taylor has acquired IntraSee, an enterprise UX and conversational AI pioneer. The acquisition includes Ida Artificial Intelligence, Inc. and its powerful AI-driven digital assistant for the enterprise, Ida. Continue reading Gideon Taylor Acquires IntraSee, Aims to Open Enterprise Systems to Casual Users with Conversational AI