8×8 Reimagines the Contact Centre with 8×8 Agent Workspace; Delivers Purpose-built, Context-driven Agent Experience in a Single, Integrated Solution

8×8, a leading integrated cloud communications platform provider, announced general availability of 8×8 Agent Workspace, a new 8×8 Contact Center composed experience transforming the contact centre agent role. Continue reading 8×8 Reimagines the Contact Centre with 8×8 Agent Workspace; Delivers Purpose-built, Context-driven Agent Experience in a Single, Integrated Solution

8×8 Introduces Conversation IQ to Bring Consistency and Professionalism for All Employees from the Front Desk to the Back Office

8×8, a leading integrated cloud communications platform provider, announced availability of 8×8 Conversation IQ, which extends formal contact centre capabilities, such as quality management and speech analytics, to any 8×8 cloud communications users. Continue reading 8×8 Introduces Conversation IQ to Bring Consistency and Professionalism for All Employees from the Front Desk to the Back Office

RedEye and Infobip join forces to deliver best-in-class messaging campaigns

AI-driven marketing platform RedEye has partnered with global cloud communications provider Infobip to support and scale their multi-channel messaging offering. This partnership will offer RedEye clients greater reach and more effective delivery of their automated communication campaigns across the channels available through Infobip’s CPaaS portfolio. Continue reading RedEye and Infobip join forces to deliver best-in-class messaging campaigns

Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions

Dialpad, the industry leader in AI-powered communication and collaboration, announced that Dialpad Ai Contact Center and Dialpad Talk are now Chrome Enterprise Recommended solutions. The inclusion of Dialpad Ai Contact Center and Dialpad Talk in Chrome Enterprise Recommended, and the launch of its Computer Telephony Integration (CTI) Chrome extension for Dialpad, expands on the company’s technology investments with Google. Continue reading Google Adds Dialpad as a Chrome Enterprise Recommended Partner for Both Cloud Communications and Contact Center Solutions