8×8, a leading integrated cloud communications platform provider, announced general availability of 8×8 Agent Workspace, a new 8×8 Contact Center composed experience transforming the contact centre agent role. Continue reading 8×8 Reimagines the Contact Centre with 8×8 Agent Workspace; Delivers Purpose-built, Context-driven Agent Experience in a Single, Integrated Solution
Daily Archives: March 16, 2022
8×8 Introduces Conversation IQ to Bring Consistency and Professionalism for All Employees from the Front Desk to the Back Office
8×8, a leading integrated cloud communications platform provider, announced availability of 8×8 Conversation IQ, which extends formal contact centre capabilities, such as quality management and speech analytics, to any 8×8 cloud communications users. Continue reading 8×8 Introduces Conversation IQ to Bring Consistency and Professionalism for All Employees from the Front Desk to the Back Office
Webhelp to Deliver Solution for ‘the Next Normal’ in Customer Experience
Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a proprietary methodology for designing customer operations, delivered using a secure and scalable hybrid-cloud platform. Continue reading Webhelp to Deliver Solution for ‘the Next Normal’ in Customer Experience
Restaurant group Fridays UK chooses PCI Pal® to secure card payments
PCI Pal – the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. Continue reading Restaurant group Fridays UK chooses PCI Pal® to secure card payments
RedEye and Infobip join forces to deliver best-in-class messaging campaigns
AI-driven marketing platform RedEye has partnered with global cloud communications provider Infobip to support and scale their multi-channel messaging offering. This partnership will offer RedEye clients greater reach and more effective delivery of their automated communication campaigns across the channels available through Infobip’s CPaaS portfolio. Continue reading RedEye and Infobip join forces to deliver best-in-class messaging campaigns
Drift Introduces Drift Conversation Cloud
Drift, the Conversation Cloud company, unveiled the Drift Conversation Cloud, bringing together Drift’s three core solutions: Conversational Marketing, Conversational Sales and newly-launched, Conversational Service. Continue reading Drift Introduces Drift Conversation Cloud