Uniphore, the leader in Conversational Automation, announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment, emotion and tonal analysis to every contact centre conversation, transforming the end-to-end customer and agent experience. Continue reading Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform
Daily Archives: March 1, 2022
GoTo Launches Flexible Customer Communications and Support Solution for SMBs with Expanded Contact Center Offering
GoTo, the recently launched flexible-work software company formerly known as LogMeIn, has announced the evolution of its Contact-Center-as-a-Service (CCaaS) solution, within the GoTo Connect product. This affordable, feature-rich, and flexible customer communications solution is designed to help boost sales, improve customer experiences, and support employees through multiple channels. Continue reading GoTo Launches Flexible Customer Communications and Support Solution for SMBs with Expanded Contact Center Offering
Cazoo uses Calabrio Workforce Management to support fast-growing business
Calabrio, the customer experience intelligence company, announced that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the company’s rapidly expanding contact centre workforce. Cazoo’s frontline workforce has over doubled in size since implementing the WFM software. Continue reading Cazoo uses Calabrio Workforce Management to support fast-growing business
‘The Great Customer Resignation’ Hitting UK Businesses Hard, as Customer Turnover Rates Reach 33 Percent
“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain. Continue reading ‘The Great Customer Resignation’ Hitting UK Businesses Hard, as Customer Turnover Rates Reach 33 Percent
Dubber announces cloud PCI compliance solution for Amazon Connect – Dubber PCI Comply
Dubber a leading global solution provider of Unified Call Recording & conversational intelligence launched Dubber PCI Comply for Amazon Connect. Continue reading Dubber announces cloud PCI compliance solution for Amazon Connect – Dubber PCI Comply
8×8 XCaaS™ Integrated Cloud Communications And Contact Center Solution Enhances Capabilities And Sees Global Customer Growth
8×8, announced continued global growth and customer adoption of the 8×8 XCaaS™ (eXperience Communications as a Service™) solution. 8×8 XCaaS, which includes integrated cloud contact centre, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution, accounts for more than 35 percent of Annualized Recurring Subscriptions and Usage (ARR) as of the third quarter of fiscal 2022 ended December 31, 2021, an increase of more than 35 percent year-over-year. Continue reading 8×8 XCaaS™ Integrated Cloud Communications And Contact Center Solution Enhances Capabilities And Sees Global Customer Growth