Medallia, the global leader in customer and employee experience, announced it has launched Medallia Athena Studio, a new solution enabling organisations to create custom AI models and analytics for unstructured data without any coding. Continue reading Medallia introduces Athena Studio, empowering organisations to build no-code, custom AI models →

Content Guru, leading provider of cloud communications technology, has introduced a ground-breaking new capability for contact centre agents. Contact centre operatives will now be free to work on the industry-leading storm® Contact Centre-as-a-Service (CCaaS) platform from their smartphones, via to the new storm® MTATM (Mobile Task Assistant). Continue reading Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices →

Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service automation platform solution. This platform extension will allow for multiple language chatbot management in a centralized way saving customer service team’s valuable time and effort while maintaining a quality conversational experience. Continue reading Solvemate Enhances Customer Service Platform with Multilingual Management →

XConnect, a Somos Company, the provider of world-class numbering intelligence solutions is working with Gamma Communications PLC (“Gamma”), a leading technology-based provider of communication services, to optimise its business messaging. Gamma will leverage XConnect’s number range and number portability services to ensure messaging traffic is delivered to its cloud mobile numbers efficiently. Continue reading Gamma Deploys XConnect’s Global Number Intelligence to Enhance Business Messaging Solutions →